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Retail Reopening

We are currently in Phase I. This includes delivery, curbside, and in-store pickup service only for the following businesses:

  • Clothing Stores
  • Direct Selling Establishments
  • Electronics and Appliance Stores
  • Electronic Shopping and Mail-Order Houses
  • Furniture and Home Furnishing Stores
  • Florists
  • General Merchandise Stores
  • Health and Personal Care Stores
  • Jewelry, Luggage, and Leather Goods Stores
  • Lawn and Garden Equipment and Supplies Stores
  • Office Supplies, Stationery, and Gift Stores
  • Used Merchandise Stores
  • Shoe Stores
  • Sporting Goods, Hobby, Musical Instrument and Book Stores
  • Other Miscellaneous Store Retailers

New York State has requested that you follow Interim Curbside and In Store Pick up Guidelines. Click here for the guidelines

Read and affirm the guidelines here

Be sure that you have your safety plan in place and keep it at your business. To download your safety plan, click here

When Phase 2 begins, which we hope will be around June 22, you will be able to open for in store shopping.

Click here to read the New York State Phase 2 guidance carefully.

Have your safety plan in place and at your business. Click here for an easy to fill out template 

Read and affirm Phase 2 New York State Retail guidelines here

Here are some additional tips to consider:

  • Train all employees on physical distancing ad what you are doing to keep the space clean
  • Think about what you will do if an employee gets sick
  • Have spare masks in the store for employees and customers
  • Post signage at the entrance that states that no one with a fever or symptoms of COVID-19 is permitted in your business.
  • Thoroughly clean and sanitize your entire space — especially if it has been closed.
    • Focus on high-contact areas that would be touched by employees and patrons, but don’t overlook seldom-touched surfaces.
  • Provide hand sanitizer for patrons, guests and employees to use.
    • Add contactless hand sanitizing stations if you can.
  • Post signs reminding patrons and guests about social distancing.
    • Think about using floor decals and directional signage if you’re expecting lines
  • Thank patrons for their patience as you work to ensure their safety.
  • Try not to allow patrons to congregate in entryways, waiting areas or bar areas.
  • Where possible, stagger workstations and registers so employees avoid standing directly opposite one another or next to each other.
  • Limit the number of employees allowed in break rooms at the same time.
  • Think about using communication boards or digital messaging to instead of having pre-shift meetings and stand ups
  • Remind suppliers that you have internal distancing requirements.
  • Consider using portable HEPA filters units
  • Restrooms:
    • Check restrooms regularly and clean and sanitize them based on frequency of use
    • Consider using a key to keep an eye on restroom traffic to make it easier to disinfect them
    • Determine paths to get in and out of the restroom to help guests and employees properly socially distance.
    • For single restrooms, provide paper towels and trash cans for people to use without touching the handles, if you can.
    • Place signs indicating that toilet lids should be closed before flushing.
    • Place signs asking customers and requiring employees to wash hands before and after using the restroom.
    • Provide paper towels in restrooms and disconnect or tape-off hand air dryers.
    • Have a generous sized trash can in the bathroom to handle the extra paper towels
  • Consider an exit from the business that’s  separate from the entrance, or having a staffer “direct traffic”.

If you have any questions or additional tips to share, let us know at